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HARVARD BUSINESS SCHOOL
"This is a first class, tough-minded, and authoritative book
that delivers exactly what it promises--and with clarity and specificity."
TED LEAVITT
Professor of Business
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SEALED AIR CORPORATION
"For business people tired of buzzwords and passing management fads,
this is a refreshing return to the essentials of business growth."
T.J. DERMOT DUNPHY
Chairman
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HENKEL CORPORATION
"Jim Hlavacek brings together customer intimacy, teamwork,
innovation, growth, and bottom-line results in a very practical way."
ROBERT A. LURCOTT
President and CEO
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NATIONAL STARCH AND CHEMICAL CO.
"This book is an excellent blend of the 'why' and 'how to' profitably
grow for every CEO, general manager and department manager in industrial companies."
JAMES A. KENNEDY
Former Chairman and CEO
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PARKER HANNIFIN CORPORATION
"Jim's new book provides many wonderful insights into the organizational challenges
and opportunities for achieving profitable top-line growth in any industrial business."
DENNIS W. SULLIVAN
Executive Vice President
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CABOT CORPORATION
"A must read for anyone looking to learn from the successes and mistakes of leading
industrial companies that have implemented sweeping changes resulting in increased customer
value, profitability and shareholder return."
SAMUEL W. BODMAN
Chairman and CEO
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